If you want to report an error on the website or provide feedback about your overall Lumin experience, please submit your form below. We’ll use your feedback to continually improve our company.

All Lumin products are paraben-free, cruelty-free, and dermatologically tested.

Your skin reacts to products differently as you sleep and will absorb the ingredients more effectively. The Moisturizing Balm, Dark Circle Defense, Recovery Oil, and Anti-Wrinkle Defense are specifically meant to be used at night to heal your skin as you sleep. The Moisturizing Balm and Recovery Oil can also be used in the daytime if extra hydration is needed.

Each product comes with an instruction card that details each step for usage. Alternatively, you can find the information for each product on our instruction section above.

We recommend using the Reload Exfoliating Rub before shaving to help with shaving irritation and ingrown hairs. We recommend applying the Moisturizing Balm or Recovery Oil after shaving to hydrate your skin.

Lumin products should be used within 4 months of opening.

Store your Lumin products in a cool area, away from direct sunlight. The majority of our members place the products next to their bed or on the bathroom sink.

Amazon.com and our website(Luminskin.com) are the only authorized online platforms that sell authentic and safe Lumin products. We absolutely do not recommend purchasing Lumin products from eBay or other re-seller websites because we are unable to guarantee the authenticity, shelf life, or safety of the products sold on these platforms. Please reach out to our team through the Lumin Support Concierge if you have any questions about the authenticity or safety of your Lumin product.

Unfortunately, you are unable to apply more than 1 promo code or discount to your order. If you are part of the Heroes program, please reach out to our support team through the Lumin Support Concierge so that we can assist with your order. Individuals that abuse our discount policy will be charged in full for their order through the default payment method on their account.

Unfortunately, the free trial is a limited promotion and we are unable to offer it to all countries. The availability of the free trial is subject to change due to variables in shipping and inventory. We truly appreciate your understanding

Please check out our Lumin Support Concierge in the Support Portal section above to get your return process started. We do not accept returns for free trial, bulk, or commitment plan orders. Orders must be returned within 60 days of the original delivery date, as stated by the tracking number. Returns processed after the 60 day window are not be eligible for a refund. For eligible returns, postage for the return parcel is the responsibility of the customer and we are unable to issue pre-paid postage labels at this time. We cannot guarantee a full refund for parcels that are refused or returned to sender.

If you choose the "return to sender" or refuse shipment option, or if your order is returned to our warehouse due to the refusal of a customs payment or pick-up, we are unable to provide a 100% refund. Original shipping fees will not be refunded and a 50% fee will apply.

Please note that we can open cases or offer remediation for an order issue if you reach out within 90 days of the order creation date. We cannot guarantee a return or refund for orders if you reach out after this 90 day period.

Of course! Please access your account in the Support Portal section above to make changes. You can update your products, next order date, addresses, and payment information.

Please access your account in the Support Portal section above to cancel your subscription.

Please note that cancellations must be processed through your account prior to your next order date. A subscription cancellation will not cancel an already processed order.

Orders that are shipping to the New Zealand, Canada, Netherlands, Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom are subject to a VAT fee at check-out. This fee is in accordance with the VAT guidelines for these countries and our logistics process.